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For GP Practices

Virtual Receptionists for GP Practices, Allied Healthcare Providers, Dental Clinics & more...

Hire virtual medical receptionists allowing you to focus on providing high-quality care to your patients.


How We Can Help You

Patient Enquiries

Your virtual staff can be your first point of contact for patient phone calls, emails, or online chats. This reduces patient wait times improving the patient experience while reducing the overhead on your office-based staff.

Billing Support

Handling billing and processing insurance claims can pose challenges due to their intricacy and demands. By training your virtual staff with a comprehensive understanding of your internal medical billing protocols ensures patients consistently receive precise and reliable billing information. This has an immediate positive effect on your business revenue reducing outstanding debts. 

Appointment Booking

Scheduling appointments can be a time-consuming task, but it's a critical part of keeping your practice running smoothly. Your virtual staff can manage your appointment book, ensuring that slots are optimally filled, cancellations are handled effectively, and patients are reminded of their upcoming visits. This streamlines your operations and reduces the risk of missed appointments.

Non-Patient Calls

In addition to patient-related tasks most clinics receive numerous non-patient calls daily. These can range from inquiries about your services, partnership opportunities, or general information. You can assign your virtual staff to handle these calls providing professional and informative responses, or routing them to the appropriate department.


The Process



Specify Your Needs

We schedule a discovery session to define your medical receptionist requirements and create a position description, roster options, identify technology requirements and ensure processes are documented.


Finding Your Staff

We then start the recruitment process based on your position description screening candidates. We ensure soft skills such as communication, customer service, and empathy meet your criteria along with the medical receptionist technical skills required for the role. The shortlisted candidates are then interviewed by you, and you decide which candidates you would like to hire.


Onboard and Ongoing Management

We assist you with onboarding your remote medical receptionists effectively, which involves providing training and materials, setting up communication channels, monitoring performance using key performance indicators (KPIs), ensuring data security and compliance, and consistently offering feedback and support.


Get In Touch

Ready to learn more about how Luzon Global can help your business? Contact us today.

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