Your virtual staff can be your first point of contact for patient phone calls, emails, or online chats. This reduces patient wait times improving the patient experience while reducing the overhead on your office-based staff.

Handling billing and processing insurance claims can pose challenges due to their intricacy and demands. By training your virtual staff with a comprehensive understanding of your internal medical billing protocols ensures patients consistently receive precise and reliable billing information. This has an immediate positive effect on your business revenue reducing outstanding debts. 

Scheduling appointments can be a time-consuming task, but it's a critical part of keeping your practice running smoothly. Your virtual staff can manage your appointment book, ensuring that slots are optimally filled, cancellations are handled effectively, and patients are reminded of their upcoming visits. This streamlines your operations and reduces the risk of missed appointments.

In addition to patient-related tasks most clinics receive numerous non-patient calls daily. These can range from inquiries about your services, partnership opportunities, or general information. You can assign your virtual staff to handle these calls providing professional and informative responses, or routing them to the appropriate department.